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Policies for payment, taxes, shipping, warranty, returns, claims, special orders, and custom orders are as follows, unless otherwise noted in individual item listings.


>>PAYMENT

All orders must be prepaid. Payment is expected within 7 calendar days of purchase unless you have made other arrangements prior to that time.

All orders require a street address, zip code, and telephone number for shipping.

PAYPAL
We accept online payments via Paypal:
> You do NOT need to have a Paypal account to use your credit card.
> We accept Visa, Mastercard, Discover, and American Express.
> With Paypal's echeck, your order will ship after payment is cleared.
> Internationally, we accept 22 currencies in 190 countries.

Sorry, we do not accept any other credit or debit cards, gift cards, personal checks, money orders, or other online payment systems. Please do not send cash. Sorry, we do not ship COD.

TAXES FOR ORDERS INSIDE WASHINGTON STATE
We reside in Washington State, USA. To comply with state regulations, Washington State Retail Sales Tax is required on all purchases, including shipping, when shipped to an address within Washington State.

We’ll pay the tax so you won’t have to. You're welcome.

TAXES FOR ORDERS OUTSIDE WASHINGTON STATE
No sales tax is required for delivery addresses outside Washington State.

CANCELLATIONS
If you cancel your order prior to shipment, we'll simply refund your payment.

If you cancel your order after we ship, you'll need to follow the procedures for returns. Please see the Shipping section and Refunds & Exchanges section for further details.


>>SHIPPING

We ship world-wide. We've had a successful shipping history and are prepared to resolve any adverse shipping event, should one occur.

All orders require a street address, zip code, and telephone number for shipping.

SHIPPING SCHEDULE
All shipments are made within 3 calendar days (usually sooner) after your payment is received.

SHIPPING & HANDLING CHARGES
All shipments include shipping and handling charges. Shipping and handling charges include packaging, insurance, tracking (if available), and forms administration. The Buyer pays shipping and handling charges for both domestic and international purchases. Shipping and handling charges are non-refundable.

PACKAGING
All shipments are packed tightly with sufficient packing materials inside sturdy boxes to reduce movement and protect the item during transit.

INSURANCE
All shipments are insured by a private corporation for the value of the contents to guard against loss or damage.

TRACKING
All shipments are tracked to confirm the outgoing shipment and your receipt of the package. All items valued over $100 include a signature required at delivery.

DOMESTIC: SHIPPING WITHIN THE US
All shipments valued over $5 sent to US addresses include insurance.

All shipments sent to US addresses include tracking.

Shipments are made via:
> US Postal Service Priority Flat Rate Mail
> United Parcel Service Ground, 2nd Day Air, or Next Day Air Saver
> Federal Express 2Day, or Standard Overnight
> If you have a shipping preference, please let us know.

INTERNATIONAL: SHIPPING OUTSIDE THE US
All shipments sent to addresses outside the US include insurance.

Tracking is not available for shipments sent to addresses outside the US.

International shipments are made via:
> US Postal Service International Priority Flat Rate Mail
> DHL Economy Select
> If you have a shipping preference, please let us know.

Worldwide shipping does not cover duties, taxes, customs fees or brokerage fees imposed by your local government for imports when you receive your package. The Buyer is responsible for all duties, taxes, customs fees, and brokerage fees.

We comply with all federal, state and local regulations. We will not provide false information on United States Postal Service Customs forms. This includes but is not limited to information regarding contents, claiming items to be gifts or repairs, and claiming a lower-than-actual value.

CLAIMS
Please contact us as soon as possible if a shipment hasn't arrive, merchandise is missing, or the merchandise that you received is damaged. We'll help you resolve any missing or damaged shipment in a timely manner. Please see the Refunds and Exchanges section for further details.


>>REFUNDS & EXCHANGES

WARRANTY
Ada's Closet warrants all Noble Fur faux fur products for materials and workmanship worn under normal circumstances. We reserve the right to determine whether the item will be repaired or replaced.

REFUNDS
We will gladly issue a refund, credit or exchange for any item returned within 30 days that has not been worn. For holiday gifts, the refund time frame extends through the following January.

We will only accept Noble Fur faux fur products returned in their original condition, with original tags still attached, and in their original packaging (e.g. hanger, poly bag, box). Merchandise is considered worn when it contains aromas (e.g. perfume or smoke) or stains (e.g. lipstick, food, or perspiration).

RETURNS
Please follow the instructions below to assure a prompt refund, credit or exchange:

1. Contact us to let us know that the item is being returned.
2. Return your product in its original condition with original tags still attached.
3. Fill out and enclose the Return Form.
4. Wrap your merchandise in its original packaging (e.g. hanger, poly bag, box).
5. Tape the pre-addressed return label securely to the outside of the package.
6. Mail the merchandise pre-paid and insured via US Postal Service, UPS, or FedEx.

CLAIMS
Please contact us as soon as possible if a shipment hasn't arrive, merchandise is missing, or the merchandise that you received is damaged. We'll help you resolve any missing or damaged shipment in a timely manner.

If an item is damaged in shipment, please follow these steps:
1. Photograph the damaged item (including packaging and contents).
2. Copy your order documents and shipping documents.
3. Contact the shipper who delivered the package. You must initiate a claim with that shipper with their necessary documentation.
4. Contact us. We’ll ask for documentation of any damage, including photographs and a completed claim form with your signature. We may also request that you return the merchandise to us. And we'll work out an equitable refund or exchange for you.
Last Updated: 20 Sep 2014 15:09:52 PDT home  |  about  |  terms  |  contact
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